Refund policy
RETURN AND REFUND POLICY
We offer a 60-day money-back guarantee, which means you have 60 days after receiving your item to request a return or refund.
Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with seals intact, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at help@getrootritual.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at help@getrootritual.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will provide a full refund or replacement for any items that arrive damaged or defective.
Exceptions / Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened or used supplements
- Products with broken or tampered seals
- Items not in original packaging
- Sale items or gift cards
If you have questions or concerns about your specific item, please get in touch before opening the product.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unopened and unused, with seals intact, and in its original packaging. You'll also need the receipt or proof of purchase.
Our 60-Day Satisfaction Guarantee
We stand behind our products. If you're not completely satisfied with your purchase for any reason, contact us within 60 days of receiving your order and we'll issue a full refund — no questions asked. We want you to try Root & Ritual completely risk-free.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact us at help@getrootritual.com.
Contact Us
For any questions about returns or refunds, please email us at help@getrootritual.com